At Luxora Styles, customer satisfaction is our top priority. We aim to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refund

We accept refund requests only under the following conditions:

• The product received is damaged, defective, or incorrect.
• The request is made within 3–7 days of receiving the order.
• The product is unused, unopened, and in its original packaging.

2. Non-Refundable Items

We do not offer refunds for:

• Opened or used perfume bottles.
• Products damaged due to customer handling.
• Items purchased on sale or with special discounts (unless defective).

3. Refund Process

To request a refund, please contact our support team with:

• Order number
• Clear images of the product (if damaged/incorrect)
• Reason for refund request

Once your request is approved:

• Refund will be processed within 5–10 business days
• Amount will be returned via the original payment method or as store credit

4. Exchange Policy

We may offer an exchange instead of a refund if:

• The same product is available in stock
• The issue is related to damage or wrong item delivery

5. Shipping Charges

Shipping charges are non-refundable unless the issue is caused by our mistake (wrong or defective product).

6. Contact Us

For refund-related queries, please contact our support team:
Email: support@luxorastyles.com